Refund and Returns Policy

Return & Refund Policy

Last Updated: 29 November 2025

We want you to love your purchase. If you are not completely satisfied,
you may request a return or exchange under the conditions listed below.

1. Eligibility for Returns

• Return requests must be submitted within 30 days of delivery.
• Items must be unused, unworn, and returned in their original packaging with all tags attached.
• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

• Final sale or clearance items
• Gift cards
• Personalized or custom-made products

3. Return Process

Please follow the steps below to request a return:

• Email us at returns@babyoffset.com with your order number and reason for return.
• We will provide a prepaid return label or return instructions depending on the item.
• Ship the item back within 14 days after receiving approval.

4. Refunds

• Refunds are issued to the original payment method within
  5–10 business days after we receive and inspect your return.
• Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

If you need a different size, color, or a replacement product,
please include this request when contacting us.
Exchanges are subject to product availability.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within
7 days of delivery.
We will replace the item or issue a refund at no additional cost to you.

7. Contact Us

For questions regarding returns, refunds, or exchanges, contact us at:

Babyoffset
Email: support@babyoffset.com
Working Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)